Where may I direct questions regarding a Vaughn Water Company billing statement?
You may contact the Vaughn Water Company office at (661) 589-2931, Monday through Friday between the hours of 8:00am & 5:00pm.
How often does Vaughn Water Company mail billing statements?
Billing statements are mailed monthly on the first of each month.
When are Vaughn Water Company billing statements due?
Vaughn Water Company “Regular Billing” statements are due on the 15th of each month.
The past due amount shown on a “Shut-Off Notice” must be paid by the due date indicated on the Notice to avoid the water service being shut off.
How do I get my water restored after it was shut off due to non-payment?
If your water service has been shut off because payment was not received by the Shut-Off Notice payment date:
You will be required to pay any past due balance and reconnection fee before your water service can be restored.
If you are unable to pay during normal business hours and you contact our office after hours for your water service to be restored, you will be required to pay any past due balance and after-hours reconnection fee by 9:00am the following business day. If a payment is not received, the water service will be disconnected again.
May I make arrangements to have my utility bill automatically charged to my credit card each month?
Vaughn Water Company provides a service that automatically charges your Visa, MasterCard, Discover or American Express each month on your utility billing statement due date (15th of each month), unless the due date falls on a weekend or holiday, the payment will then be automatically charged the following business day. You will continue to receive a Vaughn Water Company billing statement. To enroll in this free service you must create an online account at www.vaughnwater.org, and select the “Recurring Payments” option.
May I make arrangements to have my utility bill automatically paid from my checking accounting?
Vaughn Water Company provides a service that automatically charges bank account each month on your utility billing statement due date (15th of each month), unless the due date falls on a weekend or holiday, the payment will then be automatically charged the following business day. You will continue to receive a Vaughn Water Company billing statement. To enroll in this free service you must create an online account at www.vaughnwater.org, and select the “Recurring Payments” option.
May I make my payment with a third party service?
Vaughn Water Company suggests that customers using a third party electronic payment service (on-line banking or merchant services) pay their bills 10 days in advance of the due date.